The Tracking HTML Email report only shows emails that the user runing the report sent. I would like to have a report where I can see all Emails sent with their tracking information.
Also, is there any way to trigger emails or update a field based on the number of opens?
1 respuesta
There is a work around for the first part of your question. You are correct in that the report only shows emails for the user that runs the report. As a word around you can:
Login as that user if they have given you access - this blog entry shows how to do that:
http://www.shellblack.com/salesforce/deploy/security/
Or, when you run the report you should see an option to schedule the report:
On the next screen you can change the Running User and have the report emailed to you. Now you've run the report as someone else!
I hope that helps!
http://www.shellblack.com/salesforce/
