I've a question regarding email to case functionality.
Apparently , there have been a series of auto replies - out of office messages which created junk cases and I am unable to locate the related email notifications in the mailbox that we had set up which usually stores/contains all such email correspondences.
Truly appreciate if you can throw some light on this.
Regards,
Chetan
4 respuestas
Email to Case Premium solves that exact problem. It will take care of the Out of Office junk case creation with email loop protection.
Check out this demo video to get a better idea on how it works: http://www.youtube.com/watch?v=wRWf641XZGY&feature=BFa&list=PL26ADBA915782A0A4
For a more indepth look, see the solution here: http://www.ic-2000.com/support.asp?sid=50140000000NUQ9
