Ok, kind of a silly question, but I swear I have combed through multiple articles to find this, but I can't seem to get it done.
On the chrome extension for sales force, it shows quick texts for me as an admin and me only.
I have shared folders. I have enabled quick texts. I have played around with the page layout publisher in the Object Manager?
How do I ensure that every user has access to their quick text? Or rather their text shortcut?
Hi there @Shawn King I hope you're having an awesome day.
The quick texts feature on the chrome extension will only be there for you and will remain private for your use only.
Salesforce Essentials Edition however, also has its own feature called Quick Texts as well that can be shared with everybody in your Org.
You can learn more about this in the below support article.
Set Up and Use Quick Text
https://help.salesforce.com/articleView?id=sf.quick_text_setting_up.htm&type=5I hope this helps. Have a wonderful and SAFE day.
