On the CASE object, using the Change Owner option in LEX. How do I EXCLUDE users of a certain profile from appearing here? In Classic, when I change the owner, it only displays internal users, which is what we want. But in LEX, it displays all users, regardless of profile. At a minimum, we would like to exclude our Community Users.
I was pointed to this idea that says it cannot be done but some folks mention modifying the Lookup filter. I don't see one for "Change Ownership" on the Case. Can someone be more exact on the location to do this?
From Salesforce Support:
I have found an idea posted on an IdeaExchange forum regarding this request.
Please find the below idea link:https://trailblazer.salesforce.com/ideaView?id=0873A000000PZuoQAG
I hope this feature gets implemented soon into standard functionalities. I can understand that this is a much needed feature. As of now, using the classic version will be the best alternative.