Hi all,
I have recently changed my duplication/matching rule for duplicates.
Now, I want to see a list of duplicates to enter in the record and delete them.
To do that I created a Report on Duplicate Records (as seen here https://help.salesforce.com/articleView?id=duplicate_management_custom_report_types.htm&type=5).
Unfortunately, the report shows me ALL the Duplicate Record Item (not only duplicate record based on modified matching rules, but also those record that was a duplicate in the past but those are no longer.
Can someone help me, please?
Tks
7 comentarios
Hi Suzanne,
You have to create a report type of all duplicate record item with contact.
Then you have to pull in the count field (form edit layout in the page of record type).