My sales reps use the Salesforce for Outlook app and we keep running into this error: " [EXTERNAL] Error Occurred During Flow "Essentials_Email_Processing": The flow failed to access the value for myVariab...".
When we initially set up, things worked well for about a week.
I've also attached an image of the email flow. How would I go about fixing this?? Thank you!!!
ERROR SUMMARY
Flow Details
Flow API Name: Essentials_Email_Processing
Type: Record Change Process
Version: 1
Status: Active
Org: (00D3h0000068hRt)
Flow Interview Details
Interview Label: Essentials_Email_Processing-11_InterviewLabel
Current User: Shawn Register (0053h000003loqm)
Start time: 10/14/2020, 11:58 AM
Duration: 0 seconds
How the Interview Started
Shawn Register (0053h000003loqm) started the flow interview.
Some of this flow's variables were set when the interview started.
myVariable_old = null
myVariable_current = EmailMessage (02s3h000004LJhbAAG)
Salesforce Error ID: 368384889-61803 (-1026448974)
Hi @Kerry Doyle Thank you for posting in the Essentials Community!
When you are experiencing a specific technical issue or error message with your Organization we recommend logging a case with our Support Team. They can dive in with you and help to navigate to a resolution for what you are experiencing based on possible settings that you may have created.
Here's information on how to connect with them:
https://help.salesforce.com/articleView?id=essentials_get_help.htm&type=5
