Email Tracking with Inbox - When using Inbox, Email Tracking results don't seem to be available in Salesforce. Per this help doc, cited at the bottom of this post: In the Outlook client or using OWA on the utilities tab select the “Goto read Receipts” to spawn the pop out window.
I only seem to see info on my "Feed" tab in the Inbox side panel. Is there somewhere else I should be looking? And can someone confirm this information won't show up in Salesforce?
When sending an email directly from Salesforce, I can see on the Activity timeline whether or not the email was opened (we have "Enable Email Tracking" Activity Setting enabled). Our users are looking for this same functionality with Inbox so I'm just trying to confirm my understanding of the differences, limitations, etc.
(Side note - I acknowledge that false positives are totally possible when using this)
https://help.salesforce.com/articleView?id=000322101&language=en_US&type=1&mode=1
Was this resolved in Summer '20?
I am thinking not as we we just started using Inbox with Gmail and our users want to see the email tracking info in both their Inbox "Feed" as well as on the activity timeline (they currently only see tracking for emails sent via Inbox in their Inbox "Feed" and tracking for emails sent via Salesforce on the activity timeline).
Correction: I just re-tested and it appears to be working correctly. It may have just taken some time to get this functionality working on our new inbox installation.
