There are different default Account and Contact Lightning record page layouts created for Sales vs. Sales Console apps. When I choose my preferred layout and Activate for the Organization the layout for the Sales Console app STILL is the alternate layout. To resolve this I have had to also Activate by App. - even though the other layout has not been 'saved' and does NOT show in the Object Manager/lightning Record Pages.Thoughts?-
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Yeah - this happened to me too. So I activated it for the App and went on with life. Glad you're bringing it back up as it's probably a bug that should be addressed! Thank you!!