Hello,
I've a requirement where user would remove the maintenance while configuring a license product , order and then contracts the same. Later, they would come like to reconfigure and add the maintenance product .
For this scenario, I suggested using 'Amend Assets' feature. Users would go to the Account record detail page , click on Amend Asset button , select the Asset, and then on Amendment Quote cart reconfigure the license line (i.e. the Asset) and now select the maintenance. So, now on saving the cart there would be 2 lines , a license and a related maintenance line.
The problem is on creation of Order , no Order Products are getting created.
I did notice that on changing the quantity on the license line on Amendment Quote, Order Products are getting created however I do not want any change on quantity for the license line.
Am I doing something wrong, is there any other way to achieve this apart from changing the quantity on the license line?
Thanks,
Sagnik.