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We're in the middle of a classic>Lightning migration.  Just discovered that quick actions on the Case object work differently than they do on any other custom object.  Rather than displaying a button at the top of the page to click to execute them, they show up as a tab in the Chatter publisher.  All of our Javascript buttons were converted that executed VF pages, as well as a couple related list buttons.

 

Disabling feed-tracking for Case isn't an option, and the UI with selecting a tab in the chatter publisher which then pops a page open is a terrible solution.  Why can't this just work like every other object?  What have others done?  Can anyone point me to documentation about the case object in lightning working differently?

10 comentarios
  1. 2 ago 2019, 20:28
    @Pranav Nagrecha

    Thanks! For us, we have a sorta complicated ticket close wizard that was a Visualforce page. It definitely could use re-writing as a lightning Component to make it more user friendly, but I don't think it would be something we would want on the page all the time. Popping it up on in a modal from a button would be the ideal scenario. Rendering it within the chatter tab would look awful. With all the other lightning conversion tasks re-writing a complicated UI is a lot more involved than fixing the js redirection on save, or simply converting a JS button.

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