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Has anyone experienced this issue?

 

All my Service Cloud Users are Lightning only, with access to only the Service Cloud and a custom app. One of the users somehow got to the Classic UI. I was able to log in as the user and got the LEX, this happened two days in a row.  We had the user log out and back in and they were back in Lighting.

 

Any idea how this happened? 

7 comentarios
  1. 10 sept 2018, 14:53
    @Barb Dietz do you mind providing some detail how you set up this login flow? We are looking at changing to Lightning but IE11 is still one of my company's standard browsers until all users get on Windows 10, which could take a couple of years...despite our best efforts, some of our users still insist on using IE11 instead of Chrome. Thank you!
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