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Hello All,

 

Having issues setting up my Chat Snap-In. The chat request is NOT coming into my Custom Lightning Console App. I initially manual set up Live agent and Omni Channel and got this issue. Then I tried using the Live Agent setup flow under the Service Set Up. However, the issue still happened. Any suggestions on how to get the chat request to come through to my custom console? Thanks

3 comentarios
  1. 7 ago 2018, 17:15
    Does it work in Classic? If so, that means that it is using Live Agent routing instead of Omni routing, so that would be a place to look.
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