Our team is looking to start tracking their time as it related to providing services to customers. I'd like to see us utilize Salesforce and/or a tool that integrates with Salesforce to do this. Anyone here with experience to share? The use cases are a mix of case resolution time and professional services delivery so we may need to implement one or both depending on the requirements we gather. A couple thoughts: anyone use some sort of start/stop timer widget in service console related to a particular case and/or account? other thoughts? Thank you in advance for any advice. I'm looking for examples to share with our team as we discuss designing a solution.