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I have a flow that creates a Case Comment; the flow itself works fine (since it's modeled after another one I have).

 

In the template that contains the text of the comment, I pull in several fields off the Case. (the case is getting routed to another queue and RT that doesn't have access to all of the same fields). The lookup fields are displaying the record ID instead of the text name of the record - how do I get .Name to show up instead?

 

Thanks!

2 comentarios
  1. 1 dic 2017, 21:21
    @Darrell DeVeaux

    Yes, I'm using a text Template.

    I'm not using formulas for my other fields on my Record Lookup first step, I assigned variables to reference in my flow and inserted those variables into the template. If I can use a regular formula instead, I think you've solved my problem.

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