Hi I have a user in India who is unable to load Lightning for Outlook. It is not throwing any error messages of even displaying the message here: https://help.salesforce.com/articleView?id=000232949&type=1&language=en_US

Just simply not loading whatsoever. My other users aren't having any connectivity issues at all, some other issues but not connectivity. Our Outlook is using IE11 but the webinar did not indicate that this would be an issue or be related to the turning off of the IE11 support, and other users that aren't having the issue are also accessing Outlook for SF through IE11

Appreciate any thoughts or help.

Frances