! Welcome to Salesforce and the Success Community. I am a success manager in Sydney and have been working on a document to help new customers "Get Started." I think the document will help in addressing your email question by setting the context of how Salesforce should be used. I'd love your feedback.
To address your mass email question directly, watch this video to get an understanding of the mass email process, so you can then be fluent on how to ask for the work to be done:
https://www.youtube.com/watch?v=cjtRkC_pTecFrom what you have said (Salesforce can do the work for you), it sounds like you are a Premier Success Plan customer? (could you please confirm?) If so, please join the
@* Customer Success * group and reach out to the team there. On the left menu is the Premier Webinar Series which will provide you all the context and detail of what Premier has on offer for you. You can also contact me if you have any questions and I will do my best to direct you to the right resource. Looking forward to your feedback or questions. Cheers, Victor
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