
Setting a default 'From' address when sending an email from Cases
Hi there this functionality does already exist in salesforce there are two ways to achieve this
1) If you are using Case Feed Layout you can manage this from the page layout.
Edit the page Layout enter the Feed view and "Specify From Address(es)"
2) If you are not you can load the details in against the user
Sender Email and Sender name
Downside of option 2 is you will have to verify each user individually
Hope that helps
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