Planning end user training? Remember to clearly communicate minimum standard for usage. It's human nature to do the minimum of what's expected so make sure your users know what you expect.
Do you expect daily login?
Opps to be updated weekly?
Hot leads to be followed up on within 24 hours?
Cases to be acknowledged in 2 hours?
Make sure you're users are 100% clear on what's expect of them during training
1 comentario
That is a great tip @Amy Harbin. This can be backed up by workflows to alert and escalate if minimum standard is not achieved.
