Examine the Ethical Considerations of AI

Learning Objectives

After completing this unit, you’ll be able to:

Describe the ethical challenges of AI.
Apply Salesforce’s Trusted AI Principles to given scenarios.

Key Topics

This unit prepares you for the Ethical Considerations of AI section of the Salesforce AI Associate exam, which makes up 39% of the overall exam. This section of the exam tests these topics.

Ethical challenges of AI including bias and fairness in AI and privacy and data protection
Salesforce’s Trusted AI Principles

This unit provides a number of interactive, real-world questions that are a lot like the ones you'll encounter as a Salesforce AI Associate. Looking at these scenarios helps prepare you to take the Ethical Considerations of AI section of the Salesforce AI Associate exam. As you tackle the practice questions, you get immediate feedback on your answers, along with detailed information on why your answers are correct (or incorrect).

The unit also contains interactive flashcards centered around study topics that help you prepare for the Ethical Considerations of AI section of the exam.

Exam Practice Questions

Ready to jump in? The quiz below is not scored—it’s just an easy way to test yourself. To use it, read the scenario, then click on the answer you think is correct. Some questions may have more than one correct answer. Click Submit to learn whether the answer you chose is correct or incorrect, and why. If you see this icon Expand button , click it to expand the window then click anywhere in the window to close it. When you reach the end, you can review the answers and retake the questions.

Did you choose an incorrect answer? Refresh your knowledge by checking out the table below for related study material.

Question 1	Learn more about AI ethics in business in the article, Artificial Intelligence: examples of ethical dilemmas.
Question 2	Read the blog, Meet Salesforce’s Trusted AI Principles to learn how Salesforce views and manages its use of AI.
Question 3	Learn how to prevent bias in the module, Ethical Model Development with Einstein Discovery: Quick Look.
Question 4	Discover the best way to communicate automated customer service with your customer by reviewing the blog post, Meet Salesforce’s Trusted AI Principles.

Exam Topic Flashcards

The following flashcards cover Ethical Considerations in AI. Use these interactive flashcards to brush up on some of the key topics you'll find on this part of the exam.

Read the question or term on each card, then click or tap on the card to reveal the correct answer. Click the right-facing arrow to move to the next card, and the left-facing arrow to return to the previous card.

Do you need to brush up on your knowledge of the topics covered in the flashcards? Check out the table below for related study material.

Flashcard 1	Brush up on what’s covered in the blog post, Meet Salesforce’s Trusted AI Principles.
Flashcard 2	Learn more about bias in technology by reviewing the module, Responsible Creation of Artificial Intelligence.
Flashcard 3	Refresh your knowledge of how to detect disparate impact in your data in the module, Ethical Model Development with Einstein Discovery: Quick Look.
Flashcard 4	Learn how to conduct a premortem to set realistic expectations around your AI project in the unit, Remove Bias from Your Data and Algorithms.

Looking for more information? Continue your learning by exploring this handy list of related badges.

Badge	Content Type
Responsible Creation of Artificial Intelligence	Module
Natural Language Processing Basics	Module
Ethical Model Development with Einstein Discovery: Quick Look	Module
Sales AI: Quick Look	Module
Artificial Intelligence for Business	Module
Get to Know Relationship Design	Trail