Hi friends,
I just finished setting up my first ever approval process, which is very exciting! Except that it's getting stuck on the very first step. I can submit a record for approval, it locks the record and shows as pending approval from the right manager on the approval history.
But the manager doesn't get an email notifying them that approval has been requested. I did create an email template and tell the process which template to use. Do I need to manually create this submission step? I thought it was a standard part of the process?
Context that might be helpful:
- I am working in a Sandbox
- In order to submit the record for approval, I am using my admin rights to login as someone else and submitting the record that way (and that person's name is showing up as the submitter, and that person's manager is being selected as the approver)
Any suggestions of what I'm missing?
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