The flow is an active screen flow, and our customer community profile has "Run Flows" set to True. Many of the articles I have found indicate that a screen flow should be visible to customer community users(e.g. Embed a Flow in a Community (https://developer.salesforce.com/docs/atlas.en-us.salesforce_vpm_guide.meta/salesforce_vpm_guide/vpm_distribute_external_community.htm), Enable User Access for your Flow (https://trailhead.salesforce.com/en/content/learn/modules/flow-testing-and-distribution/enable-user-access), Expose Flow Screen to Community Users? (https://success.salesforce.com/answers?id=9063A000000l5jPQAQ)), but some seem to indicate that it is not (e.g. Partner & Customer Community Users can Run Flows (https://success.salesforce.com/ideaView?id=0873A000000E4mnQAC)).
Why is this Flow not visible for our Customer Community users, and can this be fixed or is it an inherent salesforce limitation?
3 respuestas
I'm not sure why, but I re-published the community and the flow component is now showing. The only thing I am aware of that changed is that I activated "Run Flows" on the customer community profile before the update. It's possible that there was another factor in play, but the issue seems to have been resolved post-re-publishing.
