I have two email-to- case

Question

email address but only one works when a customer replies to the email. it will shown in the activity history, other will be recived on email but wont show on salesforce.

email1@company - recieve emails on outlook, shows email by customers on salesforce

email2@company - recieve emails on outlook, but doesnt show reply email by customers on salesforce

Nitish Singhal · Answer

And is your email address verified in Salesforce? Until you get it verified, it won't work. Please check.

I have two email-to- case

Email

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