Skip to main content
Topics#Data ManagementPregunta de Kelli Rice
Kelli Rice preguntó en #Data Management
16 ago 2012, 15:24

Does the mass email help to de-dupe my contacts before sending the email blast?

I want to make sure there is something in place to help me de-dupe my contact list for a mass email blast. 3rd party apps offer this function but I don't know about Salesforce.

 

If I have johndoe@mac.com as a contact on three separate accounts, will Salesforce mass email send 3 separate emails to John Doe?

 

I know that I can manually go through and double check but is there something built into the Salesforce mass email function to automate this?

 

Anyone know the answer?

 

Thanks!
1 respuesta
  1. Launa Saunders (Open to work)
    16 ago 2012, 17:23

    Having a contact listed on 3 seperate accounts is not best practice. Why not use contact roles to relate a single contact record to all accounts they are affiliated with?

     

    To answer your question, no, it will not de-dupe if you have the same email listed 3 times on 3 different record id's. I recommend exporting your list, de-duping, then importing into a campaign if you are unable to clean your lists internally.
Escribir una respuesta...
0/9000