+500 points

Module

Contact Center Leadership for Executives

Learn to lead a contact center in the digital era.

~50 mins

Develop Leadership Skills for the Contact Center

~10 mins

Use Metrics to Bolster Your Business Case

~10 mins

Use Data to Lead

~10 mins

Build a Contact Center for the New Digital Era

~10 mins

Communicate Like an Executive

~10 mins

~50 mins

Available on these trails

Build Your Customer Service Management Toolkit