Discover Agentforce Service
Navigate Agentforce Service and perform basic configuration and tasks.
Explore Agentforce Service Features
Learn how Agentforce transforms how support gets done.
Erfahren Sie, wie Sie mit Salesforce einen schnelleren und individuelleren Service bieten können.
Bieten Sie Ihren Agenten optimale Bedingungen mit Omnikanal-Tools und einer intelligenten Service-Plattform.
Discover the tools and features you need to improve your customer service operations.
Boost feature setup, user adoption, and sales productivity for your business.
Give your customers the support they need with Agentforce Service.
Customize Your Case Management
Richten Sie den Kundenservice für Ihr Unternehmen ein.
Lösen Sie Kundenvorgänge schneller und begeistern Sie Ihre Kunden mit Slack.
Assemble an expert team to solve customer problems quickly with swarming.
Discover an AI-powered console that makes customer service faster and smarter.
Make support reps successful and efficient.
Discover how the Service Console app can help you business.
Automate Service Processes
Use automation to speed up your customer service.
Elevate customer service with Enhanced Omni-Channel.
Route customer cases to the right service reps.
Set up rules to help you prioritize, distribute, assign, respond to, and escalate records
Use Omni-Channel to manage the priority of work items.
Streamline your customer support processes.
Build a Knowledge Base
Verwenden von Lightning Knowledge zur Erstellung einer Knowledge Base für besseren Kundenservice
Bereiten Sie Ihre Knowledge Base vor, um AI-generierte Inhalte zu optimieren.
Create a knowledge base of articles that can be securely shared.
Customize the site to suit your needs and match your brand.
Improve customer relationships and decrease service costs.
Use AI and your Knowledge base to transform your company’s service
Create Multi-Channel Service
Boost your service experience.
Explore the agentic contact center with Agentforce.
Discover the benefits and capabilities of Agentforce Service's Messaging portfolio.
Learn how Salesforce uses its own technology
Track Service Performance
Discover customer service insights from your data.
Gather and analyze detailed customer data
Create reports and visualizations that help you track service activity and KPIs in real time
Check your call center performance in real time using Omni Supervisor tabs.
Transform Customer Service with Agentforce
Discover how Salesforce doubles self-help success for customer support with Agentforce
Leverage AI for translation and use automated summaries for quicker case closure.
Use AI to improve customer service and boost team productivity.
Erfahren Sie, wie künstliche Intelligenz den Kundenservice verändert – von Chatbots zu Analysen.
Erfahren Sie, wie KI-Agenten Kunden mit autonomen, natürlichsprachigen Antworten helfen, für die Daten zur Kontextbildung genutzt werden.
Get ahead of issues before customers reach out.
Empower your service reps with powerful AI features
Use Agentforce to create and customize agents for use cases.
Mehr entdecken
Sehen Sie sich andere Salesforce-Produkte an und erfahren Sie, wie sie Ihnen beim Erstellen stärker personalisierter Customer Journeys und datengestützten Entscheidungen helfen.