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+1.300 Punkte

Modul

Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

~ 1 Stunde 45 Minuten

Set Up a New Kind of Article

~ 25 Minuten

Configure Page Layouts and Record Types

~ 30 Minuten

Set Up the Validation Status

~ 15 Minuten

Configure Article and Field Visibility

~ 15 Minuten

Close Cases with Articles

~ 20 Minuten

~ 1 Stunde 45 Minuten

Im folgenden Trail verfügbar

Erweitern von Service Cloud mit Lightning Knowledge