Skip to main content 欢迎参加 3 月 5 日至 6 日在旧金山举行的 TDX AI 代理时代开发者大会,或通过 Salesforce+ 参与。立即注册
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How to Play

Complete by Dec. 31, 2024, to be entered for a chance to win* a Serviceblazer hoodie (1 of 50) or a Serviceblazer Astro Plush (1 of 100)

任务

Eligibility for the Serviceblazer Quest: AI for Customer Service

No purchase necessary. Void where prohibited. Country of residence and other restrictions apply. See Official Rules below for details.

任务

Eligibility for the Serviceblazer Quest: AI for Customer Service

Trailblazer must join or be in the Serviceblazer Slack Community, and post in the #intros channel.

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*Serviceblazer Quest: AI for Customer Service Official Rules

Review the rules above and click Mark as Complete to confirm you understand and agree to the Quest's rules.

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Join the Serviceblazer Community on Slack

Trailblazer must join or be in the Serviceblazer Slack Community.

~3 分钟
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Bookmark the Serviceblazer Content Hub

Be sure to have blogs, core resources, educational videos, and all the Serviceblazer content one click away!

~5 分钟
+100 分
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Agentforce 服务代理:快速浏览

帮助客户使用可以提供自主、自然响应的下一代 AI 机器人。

~5 分钟
+100 分
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Service and Data Cloud: Quick Look

Unlock crucial data for your agents and supervisors with Data Cloud.

~10 分钟
+100 分
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Service Intelligence: Quick Look

Discover customer service insights from your data.

~5 分钟
+100 分
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Knowledge Grounding for AI: Quick Look

Prepare your knowledge base to optimize AI-generated content.

~5 分钟
+300 分
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Einstein Work Summaries for Service

Use generative AI to streamline service and capture case details in the flow of work.

~15 分钟
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Everything You need to Know about AI in Customer Service

How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.

~10 分钟
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Assistive AI for Field Service: An Introductory Guide

Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history.

~5 分钟
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The Future of Field Service: What you Need to Know for 2025

Here’s how leading companies are using technology like autonomous AI agents to meet those needs.

~6 分钟