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Strategy Designer Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.

任务

Value Design

Exam Weight 32%

+400 分
模块

Challenge Framing and Scoping

Learn best practices for framing and scoping a challenge and defining success.

~40 分钟
+500 分
模块

Research for Strategy Design

Learn why research and discovery are fundamental to strategy design.

~45 分钟
+300 分
模块

Idea Generation

Learn about the ideation and concepting phases for design strategy.

~20 分钟
+300 分
模块

Strategic Vision Creation

Learn how to analyze and narrow solution concepts to create a project vision.

~25 分钟
+400 分
模块

Strategy Design Prototyping

Discover prototyping best practices for strategy design.

~35 分钟
+400 分
模块

Go-to-Market Planning

Discover best practices for product roadmapping and bringing your idea to market.

~35 分钟
+400 分
模块

Alignment as a Strategic Craft

Learn how to achieve alignment during the design process.

~45 分钟
+200 分
模块

数字化转型

探索导致公司转变其产品和客户关系的趋势。

~15 分钟
+300 分
模块

Organizational Alignment (V2MOM)

Use the V2MOM process to get aligned on goals and strategies across the company.

~55 分钟
+400 分
模块

Jobs to Be Done Framework for Designers

Explore the Jobs to be Done framework for relationship design.

~40 分钟
+500 分
模块

Journey Mapping

Improve your solution design by mapping how customers experience your product or service.

~30 分钟
+300 分
模块

Sustainable Design

Use design principles to strengthen the relationship between business and society.

~30 分钟
+300 分
模块

Best Practices for Sustainable Design

Use simple tools and strategies to bring sustainable design into your work.

~25 分钟
+500 分
模块

Behavior Change Design to Address Climate Change

Design experiences that influence people to reduce greenhouse gas emissions.

~25 分钟
+300 分
模块

Relationship Design for UX Strategy

Learn to apply the principles of Relationship Design to build better user experiences.

~30 分钟
+300 分
模块

Ethics by Design

Learn about ethical design and how to incorporate it into technology development.

~25 分钟
+500 分
模块

Inclusive Design

Foster innovation with inclusive design principles.

~40 分钟
+300 分
模块

Values-Driven Design

Learn how organizations can use values to drive their design and build processes.

~20 分钟
+400 分
模块

Design as a Social Practice

Learn best practices and processes organizations can use to design beyond the user.

~20 分钟
+300 分
模块

Accountability in Design

Learn key practices to build social and business accountability into your design process.

~15 分钟
+300 分
模块

Relationship Design at Scale

Learn how to responsibly use technology to scale relationships.

~25 分钟
~10 分钟
链接

Trend research: how to identify relevant trends

Lead Innovation Management Blog

~10 分钟
链接

Made to Measure: Getting design leadership metrics right

Research-Based User Experience Article

~10 分钟
链接

The Top Customer Service Metrics to Measure

Experience Management Article

~10 分钟
~10 分钟
任务

Tools and Artifacts

Exam Weight 23%

+300 分
模块

Lightning Experience Performance Optimization

Improve your Lightning Experience to help users work faster.

~25 分钟
+800 分
模块

Flow Builder 基本信息

探索 Flow Builder 并了解何时使用流来自动执行业务流程。

~40 分钟
+1,000 分
模块

Path & Workspaces

Guide your reps through opportunity stages with an optimized page layout.

~30 分钟
+500 分
模块

Partner Relationship Management (PRM) Portal Strategy

Learn best practices for channel sales and partner portal management in Sales Cloud.

~45 分钟
链接

In-App Guidance in Lightning Experience

Trailblazer Community Documentation

~1 小时
+200 分
模块

Cross-Cloud Customer Identity and Data Management for Salesforce B2C Commerce

Manage customer identity and data across clouds using solution kits.

~10 分钟
+800 分
模块

AppExchange Solutions

Find solutions for your business and learn how to install them in your org.

~45 分钟
+200 分
模块

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 分钟
+600 分
项目

Build an Experience Cloud Site with Knowledge and Chat

Use the Customer Service template to create a site with chat snap-ins and knowledge.

~1 小时 25 分钟
+300 分
模块

Application Integration Patterns for Salesforce Lightning Platform

Explore and analyze Salesforce Lightning Platform integration patterns.

~1 小时 20 分钟
+300 分
模块

Democratized Innovation through Citizen Integration

Learn why and how citizen integrators are important to the success of your business.

~25 分钟
+300 分
模块

Connectors for Data Integration

Learn when and how to use connectors for better data integration.

~25 分钟
+400 分
模块

API-Led Integration for Business Reinvention

Use integration-first strategies to reinvent your business.

~25 分钟
+1,100 分
模块

Field Service Basics

Learn about Field Service and set service territories.

~1 小时 15 分钟
+300 分
模块

Experience Cloud 概况

使用 Experience Cloud 与您的客户和合作伙伴联系。

~30 分钟
+600 分
项目

Plan and Manage Store Visits with Consumer Goods Cloud

Give sales reps the tools they need for efficient retail execution from start to finish.

~1 小时 35 分钟
+400 分
模块

Lead to Cash Sales Features

Optimize Salesforce with the right combination of products for your sales teams.

~30 分钟
~10 分钟
链接

UX Mapping Methods Compared: A Cheat Sheet

Overview of various mapping methods, including service blueprint and journey map

~10 分钟
任务

Intangible Deliverables

Exam Weight 26%

+200 分
模块

Relationship Building

Respond to your teammates with empathy and foster an environment of trust.

~15 分钟
+600 分
模块

Virtual Presentations

Create online presentations that connect wherever your audience is.

~30 分钟
+300 分
模块

Strategies for Presenting to Executive Audiences

Learn how to effectively present to executives.

~15 分钟
链接

The Psychological Safety Ladder Canvas

Fearless Culture Article

~10 分钟
链接

How to Get Stakeholders to Sketch: A Magic Formula

Research-Based User Experience Article

~10 分钟
~10 分钟
任务

Leveraging Adjacent Roles/Skills

Exam Weight 19%

链接

How You Embrace Technology

Salesforce Resource Center

~10 分钟
+200 分
模块

无障碍基础

了解为什么人人都可以享用技术很重要。

~20 分钟
链接

AI Ethics Maturity Model

Salesforce Ethical AI Practice PDF

~20 分钟
+500 分
模块

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

~55 分钟
+500 分
模块

User Training and Enablement

Learn how to support your Salesforce users and prepare them for success.

~30 分钟
+300 分
模块

Cert Prep: B2B Solution Architect: Delivery and Design

Study for the B2B Solution Architect certification.

~1 小时 5 分钟
+400 分
模块

负责任地打造人工智能

消除数据和算法中的偏见,在您的公司打造合乎道德的 AI 系统。

~45 分钟
链接

Salesforce Roadmaps

Explore Salesforce roadmaps

~10 分钟
+100 分
模块

Salesforce Architecture Diagrams: Quick Look

Learn how architecture diagrams help you create connected customer experiences.

~5 分钟
+400 分
模块

Business Process Mapping

Increase efficiency and alignment by mapping processes.

~30 分钟
+300 分
模块

Process Mapping for Business Analysts

Use process mapping to improve business processes.

~15 分钟
链接

Behavioral Economics

Your constantly-updated definition of Behavioral Economics and collection of topical content and literature.

~10 分钟
任务

Additional Preparation

Additional resources to help prepare you for certification.

+500 分
模块

Cert Prep: Salesforce Strategy Designer

Use scenarios and interactive flashcards to study for the certification exam.

~25 分钟