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Business Analyst Exam Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts

任务

Customer Discovery

Exam Weight 17%

+400 分
模块

Essential Business Analyst Skills

Explore fundamental skills that drive successful projects.

~35 分钟
+400 分
模块

Drucker School—Business Performance Basics

Create a blueprint for your organizational actions by answering five questions.

~35 分钟
+300 分
模块

Organizational Alignment (V2MOM)

Use the V2MOM process to get aligned on goals and strategies across the company.

~55 分钟
+100 分
模块

管理员和业务分析师职位比较:快速了解

了解 Salesforce 管理员和业务分析师的工作,以及这两个角色有何不同。

~5 分钟
+100 分
模块

Salesforce Business Analyst: Quick Look

Learn what Salesforce business analysts do and the skills they need to succeed.

~5 分钟
+400 分
模块

Business Analyst Best Practices

Improve your skills as a business analyst with pro tips from the experts.

~35 分钟
链接

Business Analyst: Skilling Up for the Implementation Lifecycle

Community-led session focused on the skills needed for a Business Analyst.

~25 分钟
+300 分
模块

Salesforce 敏捷开发基础

发现 Salesforce 如何成为革命性的敏捷产品开发。

~20 分钟
+500 分
模块

Scrum and Kanban at Salesforce

Discover two workflows that Salesforce teams use for agile development.

~30 分钟
链接

Features Evaluated in Salesforce Optimizer

Trailblazer Community Documentation

~5 分钟
~5 分钟
+900 分
模块

安全基础知识

教育用户,保护 Salesforce 组织并鼓励安全文化

~1 小时 20 分钟
+300 分
模块

Salesforce 101

了解如何使用 Salesforce 以全新的方式与客户联系。

~25 分钟
任务

Collaboration with Stakeholders

Exam Weight 23%

+500 分
模块

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

~55 分钟
链接

What is Sales Enablement?

Trailblazer Community Documentation

~5 分钟
+500 分
模块

Content Strategy Development

Develop a content strategy that aligns customer needs with business objectives.

~50 分钟
+200 分
模块

Trust and Influence

Explore tactics for building trust and strategies to influence a desired outcome.

~35 分钟
+500 分
模块

Journey Mapping

Improve your solution design by mapping how customers experience your product or service.

~30 分钟
+300 分
模块

Innovation Customer Discovery

Learn tactics for rapid research that will help you better understand your customers.

~1 小时 5 分钟
+300 分
模块

Innovation Ideation & Prototyping

Work as a team to generate and prioritize ideas and build rapid prototypes.

~50 分钟
+300 分
模块

Diagramming Essentials

Develop impactful Salesforce diagrams with Lucidchart.

~15 分钟
+100 分
模块

Virtual Whiteboarding: Quick Look

Learn tips and best practices for whiteboarding during a virtual meeting.

~15 分钟
+500 分
模块

Salesforce 采用策略

让销售代表使用 Salesforce 迈向成功。

~35 分钟
+200 分
模块

Sales Operations Use Case and Best Practices

Get practical tips on process improvement and collaboration.

~10 分钟
+200 分
模块

Relationship Building

Respond to your teammates with empathy and foster an environment of trust.

~15 分钟
任务

Business Process Mapping

Exam Weight 12%

+300 分
模块

Process Mapping for Business Analysts

Use process mapping to improve business processes.

~15 分钟
+400 分
模块

Business Process Mapping

Increase efficiency and alignment by mapping processes.

~30 分钟
+400 分
模块

User Experience Basics

Dig into user experience process, tools, techniques, and best practices.

~30 分钟
链接

How to Build Salesforce Diagrams

Salesforce Architect Blog

~10 分钟
任务

Requirements

Exam Weight 18%

~10 分钟
~10 分钟
+600 分
模块

Git 和 GitHub 基础知识

了解版本控制系统并练习使用 Git 和 GitHub。

~1 小时 40 分钟
任务

User Stories

Exam Weight 18%

+200 分
模块

User Story Creation

Discover the importance of user stories and learn how to write them.

~15 分钟
+500 分
模块

Salesforce DevOps with Copado

Learn Copado’s take on how DevOps helps you deliver innovation faster with less risk.

~50 分钟
任务

Development Support and User Acceptance

Exam Weight 12%

链接

User Acceptance Testing

Trailhead video on User Acceptance Testing

+100 分
模块

User Acceptance Testing

Learn why user acceptance testing is important to a project's success.

~20 分钟
+800 分
模块

Advanced Salesforce Release Readiness Strategies

Learn how to leverage new Salesforce features across your organization.

~50 分钟
~10 分钟
任务

Additional Preparation

Additional resources to help prepare you for certification.

+700 分
模块

Cert Prep: Salesforce Business Analyst

Use practice quizzes and flashcards to study for the Business Analyst certification exam.

~35 分钟
链接

System Overview: User Interface

Trailblazer Community Documentation

~5 分钟