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Meet Agentforce Contact Center
学习路径

Meet Agentforce Contact Center

Learn to set up Agentforce Contact Center, integrate AI agents for routing, and analyze contact center performance.

开始
此学习路径可能包含仅以英文提供的内容。 了解更多
+1,300 分
Foundational
管理员
~2 小时 5 分钟

Build Your AI-Powered Contact Center

+700 分
~1 小时 5 分钟 • 3 步
徽章
Introduction to Agentforce Contact Center

Explore the agentic contact center with Agentforce.

+300 分
~25 分钟
徽章
AI Integration for Agentforce Contact Center

Build AI-powered agents for seamless and automated voice support in your contact center.

+200 分
~20 分钟
徽章
Agentforce Contact Center for Service Reps and Managers

Empower service reps and supervisors with Agentforce Contact Center.

+200 分
~20 分钟

Add Workforce Engagement

Expand your contact center's capabilities.

+600 分
~1 小时 • 3 步
徽章
Workforce Engagement Management: Quick Look

Forecast staffing, schedule reps and AI agents, and manage service quality in Salesforce.

+100 分
~10 分钟
徽章
Workforce Management

Simplify your contact center staffing and shift scheduling.

+300 分
~30 分钟
徽章
Quality Management

Improve service quality with AI-driven evaluations and consistent coaching.

+200 分
~20 分钟

您将获得的技能

完成学习路径以构建您的专业技能。 了解更多

技能

产品

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