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Onboard and Set Up Agentforce Service Assistant
学习路径

Onboard and Set Up Agentforce Service Assistant

Learn the essentials of Service Assistant and start your setup to boost case resolution efficiency.

开始

您将获得的技能

完成学习路径以构建您的专业技能。 了解更多
  • AI 应用
  • 流程改进和优化
  • 办公和生产力技术
  • 生产力
  • 技术支持和服务

产品

  • Service Cloud

行业

  • 高科技
此学习路径可能包含仅以英文提供的内容。 了解更多
+800 分
基础级
管理员
1 小时 42 分钟

Meet Service Assistant

video
视频
Meet Agentforce Service Assistant

Discover how Service Assistant helps service reps close cases faster and increases their efficiency.

Vidyard
~2 分钟 •
标记为完成
模块
Agentforce Service Assistant: Quick Look

Discover how Service Assistant helps service reps close cases faster.

+100 分
~10 分钟
文章
Permissions and Licensing

Learn about the permissions and licenses required for Service Assistant.

~10 分钟 •
标记为完成
文章
Billing and Consumption

Understand how you're billed for Service Assistant.

~4 分钟 •
标记为完成

Prepare For and Set Up Service Assistant

文章
Get Ready for Service Assistant

Identify the case types you want Service Assistant to help with.

~8 分钟 •
标记为完成
文章
Grounding Sources

Understand what sources are used to ground Service Assistant.

~5 分钟 •
标记为完成
video
视频
Eligiblity Criteria

Learn how eligiblity criteria sets control for service plan creation.

Vidyard
~3 分钟 •
标记为完成
文章
Grounding Service Assistant with Topics

Review guidance for creating Agentforce topics and instructions.

~5 分钟 •
标记为完成
文章
Grounding Service Assistant with Knowledge

Learn how knowledge grounding produces more accurate service plans.

~5 分钟 •
标记为完成
模块
Agentforce Service Assistant

Use AI to provide reps with case summaries and resolution guidance grounded in your data.

+700 分
~50 分钟

了解更多

查看其他 Salesforce 产品，了解它们如何帮助您创建更个性化的客户体验之旅并做出以数据为主的决策。