See What’s New: Automotive, Common Layer, and Communications

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the latest features and enhancements for Industries, including Agentforce Automotive, Communications, and the Industries Common Layer.
  

Connect your operational backbone directly to front-line service with specialized tools built for Automotive, Communications, and cross-industry deployment. By converting complex business logic into actionable agent steps, unifying health metrics, and accelerating industry-specific workflows—from warranty adjudication to enterprise RFP responses—these features help you deliver tailored, highly responsive experiences for every customer.

Automotive

Sales Concierge for Customers

Give customers an AI-powered buying experience on your Experience Cloud site. Customers can now search vehicles, locate dealers, request quotes, book test drives, and initiate trade-in appraisals with Sales Concierge.

Automotive Repossession

Manage end-to-end vehicle repossession, from pre-repo assessments and financial viability to vendor assignment, vehicle tracking, and field agent coordination, within Agentforce Automotive.

Warranty Claims Adjudication

We’ve released an AI assistant that helps warranty adjudicators prioritize claims, audit for missing data, and flag fraud risk. Reduce manual review time and improve claims accuracy inside Agentforce Automotive.

Common Layer

Business Rules as Agentforce Actions

Extend your AI agent’s capabilities with Business Rules Engine. Expose Expression Sets and Decision Tables as native Agentforce actions, so they can deliver automated decision-making at scale.

Customer Signals Intelligence Score

Unify fragmented cross-cloud signals into one governed Customer Signals Score that enables leaders to understand performance, anticipate risk, quantify economic impact, and act before issues escalate.

Omnistudio Native Deployment

Deploy Omnistudio components natively alongside any Salesforce metadata, with atomic deployments, automatic dependency tracking, and CI/CD compatibility for faster, error-free releases.

Communications

Quoting Agent Enhancements

Quoting Agent Enhancements let admins automate enterprise cart setup, bulk pricing, and error checks with zero custom code.

Communications Insights

Communications Insights unify revenue data on Data 360 and surface real-time KPIs in Tableau Next dashboards.

RFP Management

RFP Management automates enterprise RFP response workflows with an AI agent, from drafting to submission.