See What’s New: Agentforce Consumer Goods, Education, Energy & Utilities

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the latest features and enhancements for Agentforce Consumer Goods, Education, and Energy & Utilities.
  

Agentforce Consumer Goods

Mobile Supported Agents

Deploy AI agents for every field rep on the Agentforce Consumer Goods hybrid mobile app. Engage with agents using voice commands for faster, more seamless agent support for every representative.

Visit Assistant

Save time, increase sales, and improve compliance with an agentic guide for each rep. Automate visit scheduling, account summarization, and product recommendations grounded in real-time field data.

Trade Promotion Data Connector

Integrate data from processing services in Hyperforce into Agentforce Consumer Goods. Let humans and agents take action on relevant trade data and increase speed to insight.

Agentforce Education

Student Financials

Ensure accurate, compliant student accounts with a centralized tuition management hub. New accounting and fee management tools improve student clarity and staff efficiency, while the Student Financials Agent provides real-time balances and fee transparency to reduce student stress.

Transfer Credit

Instantly estimate transferability of prior learning and guide students through official requests with the Transfer Credit Agent. Empower precise academic planning and speed up enrollment decisions.

Philanthropic Research in Slack

Collaborate seamlessly in Slack with the Philanthropic Research Agent. Conduct research, create a Canvas with insights, and coordinate with relationship officers and researchers in real time.

Agentforce Energy & Utilities

Intelligent Multi-site Quoting

Intelligently group sites for multi-recipient quotes based on feasibility conditions like serviceability and eligibility.

B2B Quoting

Accelerate deal closure with unparalleled data and quote accuracy. Input bulk customer data and generate multi-site quotes faster with an extensible process that lets teams handle evolving customer needs without complexity.

Sales Promotions

Empower sales reps with a guided journey to browse, define, and instantly apply/unapply promotions, ensuring correct eligibility, visualizing impact in real-time, and accelerating accurate order capture.