Explore Agentforce Public Sector Apps

Learning Objectives

After completing this unit, you’ll be able to:

Explain how Agentforce Public Sector apps accelerate agency processes.
Describe the apps for providing constituent-facing services.
Discuss the apps for managing internal agency operations.

Agentforce Public Sector Apps

In the previous unit, you explored how Agentforce Public Sector helps governments serve their communities, engage constituents, and improve internal operations. Now, discover the purpose-built apps that power those capabilities.

Agentforce Public Sector includes several apps that are purposefully tailored to the needs of governments. These apps, paired with deeply connected data models, simplify all aspects of agency administration, from core constituent services to internal operations. You can mix and match these apps to create the perfect combination to help you meet the needs of your agency and constituents.

Read on to learn more!

Serve Constituents with Digital-First Public Services

Serving the community involves managing intricate workflows and collecting necessary information, all while adhering to strict compliance and maintaining open lines of communication with constituents. Each service, including license and permit processing, inspections, and social program administration, carries with it a unique combination of protocols and processes.

Engineered for the delivery of essential public services, these Agentforce Public Sector apps help you simplify operations, quickly capture important data, and ensure that every constituent receives fast and personalized support.

License and Permit Management

Use the License and Permit Management app to process and issue licenses and permits for businesses and individual constituents, digitally and at scale. Design dynamic application forms and publish them on a public portal, where constituents can easily submit and track applications.

The Licensing, Permitting, and Inspections portal.

Create automated review and approval processes that notify employees about upcoming tasks and recommend next steps, and make sure that critical actions such as inspections aren’t missed. To speed up their work, compliance officers can interact with an AI agent that summarizes violations identified during inspections, suggests penalties, and emails details to business owners so they can take action.

Inspection Management

Use the Inspection Management app to conduct and manage inspections and assessments for routine compliance, license and permit applications, and public complaints. Whether inspections are onsite or virtual, Inspection Management gives inspectors the information they need to conduct assessments efficiently and accurately.

Details of scheduled visits, accounts, applications, and even lookups to regulatory codes that inspectors check for compliance are all easily accessible. Use assigned tasks and checklists to help inspectors stay focused and complete all the required steps. Upload photos to record observations, and share recommended actions with constituents so they can resolve identified violations.

For example, here’s an inspection checklist that an inspector uses to assess compliance of a local business, directly from their mobile device.

The Inspection Management Mobile app.

Create records offline and then sync them to your Salesforce org when you get back to the office. With Inspection Management, inspectors stay productive anywhere, elevating compliance, public safety, and constituent satisfaction.

Social Program Management

With Social Program Management, caseworkers can accelerate the delivery of important programs and benefits to constituents to maintain a safe, healthy, and thriving community. Use an AI agent to accelerate the intake and screening of complaints and cases and use dedicated objects to manage all the information related to a case, including participants, issues, and solutions. Using templates, develop impactful care plans with a set of benefits, goals, and tasks that are personalized to the constituent and designed to help them achieve successful outcomes.

Benefit Management

Use Benefit Management to provide monetary benefits, such as social insurance, tax benefits, and subsidies to eligible constituents. An AI agent helps constituents identify pertinent benefit programs and learn about related qualification criteria and application processes. Intuitive features and tools also help you to accelerate application submissions and reviews, automate eligibility decisions, and assign and disburse benefits with ease.

The Benefit Assistance portal helps constituents find benefits, check eligibility, submit applications, and monitor the status of applications and disbursements.

The Benefit Assistance portal.

Guided flows help staff to quickly review household information and return applications when additional details are needed, while business rules automatically determine each constituent’s eligibility and calculate their entitled amounts.

Provider Management

Using Provider Management, you can quickly refer constituents to external organizations or individual practitioners who deliver specialized services. Build a network of partner providers and map important details, such as benefits and services they offer, credentials, facility locations, operating hours, and more.

Caseworkers can use advanced search to accurately identify qualified providers that meet the constituent’s needs. Using a guided flow that pulls data from org objects and document attachments, caseworkers can quickly create referrals with all the information that providers need to process the request. An online portal helps caseworkers to collaborate with providers and monitor constituent progress and benefit delivery.

Investigative Case Management

Investigative Case Management includes objects, tools, and workflows for managing every aspect of civil and criminal investigations and resulting legal proceedings. Screen and assess complaints, track participants and their roles, record violations, and capture important information related to a case. Field service requests for case proceedings, keep a comprehensive record of evidence, testimonies, and chains of custody, and record details about resulting court events and outcomes.

Grantmaking

Process and distribute grants with ease, efficiency, and visibility during the entire funding lifecycle. With Grantmaking in Agentforce Public Sector, qualify applicants, distribute funds, and generate reports–all from a unified system. Simplify common processes and facilitate greater collaboration among applicants, staff, and program managers.

Using a Grantmaking site created from an Experience Cloud template, grantseekers can quickly find funding opportunities, apply for subsidies, and submit budget proposals.

A Grantmaking Experience Cloud site.

They can also track their application status and report on their use of awarded funds and ongoing progress.

Along with helping you manage common constituent services, Agentforce Public Sector apps also help you to manage your agency’s business processes.

Run Internal Operations with Confidence and Speed

While agency staff work to serve the public and provide needed services in their community, agencies also manage a wide array of internal operations to improve and maintain their organizational effectiveness. These critical operations include recruiting and onboarding new employees, providing human resources and IT services to staff, and managing the procurement and lifecycle of important resources. These resources include technology and vehicles that support the staff’s efforts.

Luckily, Agentforce Public Sector has apps to help you with these responsibilities.

Talent Recruitment Management

Agentforce Public Sector accelerates government talent acquisition by simplifying the work of recruitment teams. Create and approve requisitions and job postings and post them to a career site where jobseekers can find and apply for positions. Use AI agents to screen applications and identify best-fit candidates, and collaborative resources to manage applicant assessments, vetting procedures, and hiring decisions.

Employee Experience

Employee Experience is a digital administrative hub for the hybrid workplace. Streamline HR and IT processes with digital forms, create automated processes for service requests, and provide self-service resources for employees, all in a unified, secure, and scalable workspace. Accelerate onboarding, manage HR, ethics, and other types of complaints and create support plans for employees to help them reach their goals. Administer education reimbursements, manage credentials, track employee relocation, and much more.

The Employee Workspace portal is a central hub for all the tools and resources your agency employees need.

The Employee Experience app.

This portal simplifies common intake processes and forms, automates workflow and approval processes, and helps employees quickly perform actions specific to their role.

Asset Management

Asset Management helps you to manage your critical assets, from fleet vehicles and IT equipment to public infrastructure. Enhance efficiency, minimize asset downtime, and link physical assets directly to constituted service delivery, all while adhering to strict security standards. Asset Management also integrates with Field Service and Agentforce Public Sector tools to simplify scheduling of preventive maintenance, dispatch service, and compliance inspections.

Working alongside all of these powerful apps is the Industry Common Layer. This powerful set of components help you do everything from automate policy decisions and eligibility determinations, to manage document routing, to organizing tasks and assessment checklists for staff. Learn more by visiting the Common Features in Agentforce Public Sector Help article.

Agentforce Public Sector apps remove roadblocks, strengthen constituent connections, and help you meet goals faster, no matter your agency’s mission.

Combine Data, Apps, and AI to Deliver on Your Mission

Throughout this badge, you’ve seen how Agentforce Public Sector helps governments unlock capacity, accelerate services, and build trust with constituents, employees, and partners alike.

From social programs to licensing, from talent recruitment to compliance inspections, these apps work together on a deeply unified, secure platform. Agentforce, automated workflows, and a shared data foundation help public sector teams to do more with less, while staying accountable and connected.

And this is just the beginning. With new tools launching regularly, Salesforce continues to evolve its public sector platform to meet tomorrow’s challenges. Explore the resources below to keep learning, deepen your expertise, and start transforming the way your agency works.

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