trailhead
< Trailblazers
Jesper Klang
CRM Specialist, St1
Stockholm, Sweden
See my Trailhead Profile


I’ve always thought I wasn’t a fast learner, but after doing Trailhead’s hands-on challenges, I’ve come to realize that I just learn better when I’m getting my hands dirty, and when there’s a bit of humor as well.
Describe your first encounter with Trailhead.
I remember sitting at home and watching the Dreamforce 2016 Admin Keynote online. I was so motivated to start learning that I instantly signed up for Trailhead and started down my first trail, the Admin Beginner trail. Once I got started on Trailhead and saw how fun it was to learn, I promised myself that I would become a Salesforce Admin within one year.
What motivated you to start learning on Trailhead? What keeps you coming back?
I was motivated to start learning on Trailhead because of the awesome Admin Keynote and realizing how important Salesforce skills are. I would say I keep coming back to Trailhead because I hate finding issues in Salesforce that I cannot solve myself! I don’t like having to wait or rely on someone else to fix things. That is probably what keeps me coming back for more badges, more than anything. I like how I can quickly go to Trailhead and learn a new skill to troubleshoot. When clicks don’t cut it, I learn to solve with code. Trailhead has it all.
Describe the moment you first realize “Hey, I really know my stuff.”
When I completed my first trail, the Admin Beginner trail, I realized how much knowledge I had built upon and how wide and deep my understanding was. It was at that point that I started to think, “Hey, I got this.”
What is your biggest win thanks to something you’ve learned from Trailhead?
My biggest win must be earning my current job as CRM Specialist. When I was working as a Customer Service Team Lead, I took the day off to sit for my first Salesforce certification. When I received the email confirming my certification, I immediately forwarded it to the IT manager of my company. I explained to her that it would be great to be able to stay at the company, but that I was looking for transfer into becoming a Salesforce Admin. It wasn’t instant, but a few months later I was hired as the CRM Specialist!
How does Trailhead help you do your job better?
Trailhead helps me do my job better because it takes me down paths I wouldn’t normally walk down. Every so often I earn a badge I wouldn’t ordinarily be interested in just because I want to complete a trail. Sometimes those badges end up being real gems and I’m able to use the tricks they teach me in my day to day work.
What does being a Trailblazer mean to you?
A Trailblazer is someone who instead of settling for the backseat of an old car, takes part in discovering new ways of transportation. Someone who is motivated by thinking “out of the box” and coming up with new solutions.
How has Trailhead impacted learning for you or others?
I’ve always thought I wasn’t a fast learner, but after doing Trailhead’s hands-on challenges, I’ve come to realize that I just learn better when I’m getting my hands dirty, and when there’s a bit of humor as well. That is something I try to take with me when doing user training too. Everyone learns better when they get hands-on.
Did you study to get to where you are today?
Actually, I studied to be a music producer, so Salesforce was kind of a happy accident.
How will Trailhead be a part of your future?
Being a Trailblazer means keeping up with all things new in the Salesforce ecosystem, to sit in the front row and soak it all in. Innovations keep on coming to the platform, which means I will always be busy learning what’s new on Trailhead.
What message do you have for people that are considering Trailhead?
It doesn’t matter if you’re an end user who want to learn a bit more or an experienced java developer who is considering Salesforce, you will easily find a Trailhead badge that fits your interests. But I should warn you – after earning your first badges you might get addicted.
What is your dream job? How will you get there? Are you already there?
I got my dream job in April of 2017, becoming a CRM Specialist was my goal and I achieved it!
What advice do you have for new Trailblazers?
Start with the basics. I know it’s tempting to skip ahead and go straight to the more advanced stuff, thinking it will be more fun. But just like cheating to win a game, you're missing the point if you only value the finish. Make sure to build a solid foundation.

It’s time to start your own story.

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