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Prerequisite: Salesforce Administrator

Administrator is a prerequisite for Experience Cloud Consultant. This trailmix only consists of topics above and beyond the Admin trailmix.

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Experience Cloud Consultant Exam Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.

Tarefa

Experience Cloud Basics

Exam Weight 8%

+300 pontos
Módulo

Noções básicas do Experience Cloud

Use o Experience Cloud para se conectar com seus clientes e parceiros.

~30 min
+400 pontos
Módulo

Pesquisar noções básicas sobre sites do Experience Builder

Configure os recursos de pesquisa para que os membros do site possam encontrar as informações que desejam.

~1 h 5 min
+500 pontos
Módulo

Experience Cloud Site Strategy

Define your goals and create a structured plan for building your Experience Cloud site.

~40 min
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Configure Features with Guided Setup

Trailblazer Community Documentation

~30 min
Tarefa

Sharing, Visibility, and Licensing

Exam Weight 17%

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Control Which Users Experience Cloud Site Users Can See

Trailblazer Community Documentation

~10 min
+600 pontos
Projeto

Set Up Salesforce Knowledge

Create, customize, and manage your knowledge base.

~1 h 15 min
+700 pontos
Projeto

Compartilhar dados de CRM com seus parceiros

Aprenda a usar as configurações do Salesforce para compartilhar dados de CRM com parceiros de forma segura.

~1 h 50 min
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Experience Cloud User Licenses

Trailblazer Community Documentation

~15 min
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Configure an External Account Hierarchy

Trailblazer Community Documentation

~10 min
+3.100 pontos
Módulo

Segurança de dados

Controle o acesso aos dados utilizando ferramentas de segurança do tipo apontar e clicar.

~1 h 50 min
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Sharing CRM Data in an Experience Cloud Site

Trailblazer Community Documentation

~1 h
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Who Sees What in Experience Cloud Video series

Learn more about Experience Cloud users, and how sharing mechanisms in sites work with Salesforce sharing.

~30 min
Tarefa

Branding, Personalization, and Content

Exam Weight 15%

+400 pontos
Projeto

Personalize Experience Cloud Sites with Audience Targeting

Build a customer account portal that's personalized for different audiences.

~55 min
+1.100 pontos
Módulo

Noções básicas do Salesforce CMS

Crie e compartilhe conteúdo entre canais com o sistema de gerenciamento de conteúdo do Salesforce.

~25 min
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Connect Your External CMS to Your Experience Builder Site

Trailblazer Community Documentation

~30 min
+600 pontos
Projeto

Criar um site do Experience Cloud com o Knowledge e o bate-papo

Use o modelo de atendimento ao cliente para criar um site com snap-ins de bate-papo e conhecimento.

~1 h 25 min
~15 min
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Add Salesforce CMS Content to Your Experience Builder Site

Trailblazer Community Documentation

~30 min
Tarefa

Templates and Themes

Exam Weight 10%

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Which Experience Cloud Template Should I Use?

Trailblazer Community Documentation

~45 min
+600 pontos
Projeto

Build a Custom Theme Layout Component for Experience Builder Sites

Customize your Experience Builder site with a theme layout component.

~1 h 45 min
~45 min
Tarefa

User Creation and Authentication

Exam Weight 13%

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Create Experience Cloud Site Users

Trailblazer Community Documentation

~15 min
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Add Members to Your Experience Cloud Site

Trailblazer Community Documentation

~15 min
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Delegate Site Administration to an External User

Trailblazer Community Documentation

~30 min
~1 h
+800 pontos
Módulo

Identidade para clientes focados em dispositivos móveis

Crie uma experiência de login projetada para interação móvel.

~1 h 20 min
Tarefa

Adoption and Analytics

Exam Weight 5%

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Reporting for Experience Cloud Sites

Trailblazer Community Documentation

~1 h 30 min
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Experience Cloud Sites Managers Guide

Salesforce Documentation

~1 h 30 min
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Experience Cloud Site Moderation Strategies and Tools

Trailblazer Community Documentation

~45 min
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Gamification

Trailblazer Community Documentation

~30 min
Tarefa

Administration, Setup and Configuration

Exam Weight 25%

+600 pontos
Módulo

Gerenciamento de relacionamento com o parceiro

Saiba como o Sales Cloud PRM pode ajudar você a alcançar suas metas de vendas de canal.

~30 min
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Authenticate Experience Cloud Site Users

Trailblazer Community Documentation

~45 min
~30 min
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Enable Other Salesforce Features in Experience Cloud Sites

Trailblazer Community Documentation

~1 h
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Experience Cloud Authentication and Security

Trailblazer Community Documentation

~45 min
~45 min
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Organize Experience Cloud Sites with Topics

Trailblazer Community Documentation

~30 min
Tarefa

Customization considerations, and limitations

Exam Weight 7%

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Experience Builder Site Limitations

Trailblazer Community Documentation

~10 min
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Experience Cloud Sites Usage Allocation

Trailblazer Community Documentation

~10 min
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Improve Experience Cloud Site Performance

Trailblazer Community Documentation

~45 min
Tarefa

Additional Preparation

Additional resources to help prepare you for certification.

+1.500 pontos
Módulo

Modelagem de dados

Dê estrutura aos dados com objetos, campos e relacionamentos.

~45 min
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Set Up and Manage Experience Cloud Sites

Trailblazer Community Documentation

~30 min
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Create and Manage Experience Cloud Sites (ADX271)

(Optional) Instructor-led Trailhead Academy course

~8 h