Prerequisite: Service Cloud Consultant
Service Cloud Consultant is a prerequisite for this exam. This trailmix only consists of topics above and beyond the Service Cloud trailmix.
Field Service Consultant Exam Overview
Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.
Managing Resources
Exam Weight 16%
Noções básicas do Field Service
Saiba mais sobre o Field Service e configure os territórios de serviço.
Install the Field Service Managed Package
Install the Field Service managed package in a Trailhead playground.
Guidelines for Creating Service Territories for Field Service
Trailblazer Community Documentation
Managing Work Orders
Exam Weight 23%
Add Service Resource Preferences to Accounts or Work Orders for Field Service
Trailblazer Community Documentation
Let Users Create Work Order Line Items from the Field Service Mobile App
Trailblazer Community Documentation
Gerenciamento de direitos para o Lightning Experience
Use os direitos para garantir que seus clientes recebam um serviço de primeira linha.
Guidelines for Creating Service Appointments for Field Service
Trailblazer Community Documentation
Managing Scheduling and Optimization
Exam Weight 28%
Field Service Scheduling
Manage your schedule to maximize customer satisfaction and field service productivity.
Field Service Dispatcher Console for Dispatchers
Use the dispatcher console to manage appointments, schedules, service resources, and maps.
Dispatcher Console para administradores
Torne seus Field Service Dispatchers mais produtivos com um console personalizado.
Configuring Mobility
Exam Weight 10%
Field Service Mobile
Connect mobile workers to your field service organization with this all-in-one mobile app
Managing Inventory
Exam Weight 8%
Managing Assets
Exam Weight 5%
Configuring Maintenance Plans
Exam Weight 5%
Manutenção preventiva do Field Service
Rastreie a instalação, a substituição e a manutenção periódica dos ativos de seus clientes.
Guidelines for Generating Work Orders from a Maintenance Plan
Trailblazer Community Documentation
Permissions and Sharing
Exam Weight 5%
Additional Preparation
Additional resources to help prepare you for certification.
Implement Salesforce Field Service (FSL201)
(Optional) Instructors will present different scenarios tied to the exam objectives to help prepare you for your exam.