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Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

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Service Career Path

Check out the Service Career Path and learn the skills you'll need to pave your way in the service industry.

+400 pontos
Módulo

Culture of Feedback

Discover strategies and tools to help you establish a culture of feedback at your company.

~1 h 20 min
+400 pontos
Módulo

Customer Retention for Managers

Learn how to coach agents effectively and create your dream service workforce.

~30 min
+400 pontos
Módulo

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1 h 20 min
+1.600 pontos
Módulo

Service Cloud Agent Productivity

Permita que seus agentes trabalhem mais rapidamente e com mais eficiência no console de serviço.

~1 h 30 min