Agentblazer Community Group

Whenever any inappropriate input or query comes to AI Agent, Salesforce Automatically routing to to "Inappropriate_Content" subagent and giving a standard message. Is there any way can we respond with our own custom message and terminate the session?

Hi! Is it possible to customize Inappropriate Content

topic to have agent answer with a different message?  

Tried to add an instruction to a different topic for agent to request the customer to rephrase the question, but it is not working and still returns "Sorry, I can't assist with that. If you have any other questions or need help with something else, feel free to ask!" 

Thanks! 

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• 🔥 AI Builds My MuleSoft API! MuleSoft Vibes + CloudHub 2.0 Demo | MuleSoft Vibes Complete Demo by @Stuti Tank

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Featured Resources this Week:

• 🎥 Introduction to Agent Script by Sanket Kumar, Forward Deployed Engineer (FDE) at Salesforce
• Pioneering the Agentic Shift Within Salesforce Engineering by Srinivas Tallapragada, President and Chief Engineering and Customer Success Officer at Salesforce
• AgentLens: Debug Agentforce with Interactive Visualizations
• What Is MCP? A Simple Guide to Model Context Protocol for Salesforce Admins

Hope your week is going well, Agentblazers!

How Florida Prepaid built a call center that never closes with Agentforce Voice 📞

By integrating Agentforce Voice, Florida Prepaid successfully automated 100% of after-hours cases and managed 75% of inquiries during peak business hours. This shift didn't just deflect volume; it freed up human agents to focus entirely on complex, high-empathy customer needs. 

The organization also unlocked critical strategies for maintaining data security and trust while scaling operations overnight. Dive into their three major deployment takeaways to learn how to replicate this conversational AI success. 

Read the blog post 🚀

I have hundreds of customer surveys in my Salesforce (in a custom object Customer Survey) 

Is it a good idea to create an agent to analyse for exemple the 500 surveys of this quarter in a single shot ? 

My marketing team is asking for that. 

Or shoud I use another tool ?

Trailhead Tuesday! 

Move from fundamentals to advanced expertise with guided, step-by-step learning across Salesforce products with Trailhead Journeys. 

From these Journeys, you'll learn:

• How to ground agentic AI with unified data and automate complex decision-making
• Ways to visualize key metrics and build data literacy for smarter business decisions
• Strategies to integrate people, data, and agents where work happens to boost productivity

Live Trailhead Journeys:

• Data 360
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• Agentforce Sales
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Ready to stop guessing what’s next and start building the skills you need for success? Dive into a journey today ✨