SaaSy Salesforce Success Hub

DF Equality Sessions and Trailmaps

Ethical Responsibility in the Fourth Industrial Revolution

Emerging technologies are greatly improving humanity - but left unchecked can also erode key pillars of society. What ethical responsibility do leaders have to ensure a safe, sustainable, and inclusive future for all? Join some of the worlds top experts from business, civil society, and religion for a discussion about the important new ethical questions being raised by technology and how leaders can respond.

Yerba Buena Center for the Arts, Dreamtalk Stage - Yerba Buena Theater

Tuesday, September 25, 1:30 PM - 2:15 PM

Link to Session: https://success.salesforce.com/sessions?eventId=a1Q3A00001XoCSUUA3#/session/a2q3A000001WYWyQAO

Equality Trailblazers: A Conversation with Bernard J. Tyson

Join us for a powerful fireside chat with one of Time's 100 most influential people Bernard J. Tyson, Chairman and CEO, Kaiser Permanente. He will talk about his personal journey, and leading one of the largest healthcare organizations in the world serving over 12 Million members. This conversation will explore Kaiser Permanente's vision for their customers to "Thrive" and what that means in the context of Equality. In addition, we will also hear about Kaiser's $200 million dollar commitment to fighting homelessness and how we can all lean in to create a more equal world for all.

Thursday, September 27, 10:15 AM - 11:00 AM

Moscone West, Dreamtalk Stage - Moscone West Level 2

Link to Session:

https://success.salesforce.com/sessions?eventId=a1Q3A00001XoCSUUA3#/session/a2q3A000001WYXDQA4

CEO'S Leading with Inclusion and Authenticity

Trailblazing CEO's, Geisha Williams of PG&E, Oscar Munoz of United Airlines, and Jennifer Hyman of Rent the Runway will share how they are innovating in business by leading with their full, authentic selves. Hear how their diverse experiences, unique perspectives, and commitment to staying true to their personal values helped them gain the competitive advantage and go on to become some of the most influential leaders in business.

Thursday, September 27, 11:30 AM - 12:20 PM

Moscone West, Dreamtalk Stage - Moscone West Level 2

Link to Session:

https://success.salesforce.com/sessions?eventId=a1Q3A00001XoCSUUA3#/session/a2q3A000001WYXEQA4

Equality Summit Keynote

Join us for an incredible keynote with special guest Equality Trailblazers who have become the most recognizable names in their industries and built paths for others to follow. Hear their remarkable experiences that will help inspire and prepare you to find your voice, be an Equality advocate, and create a better world for all. 

September 27, 2018 5:00 - 6:00 PM

Yerba Buena Theater

Link to Session:

https://success.salesforce.com/sessions?eventId=a1Q3A00001XoCSUUA3#/session/a2q3A000000Ca4GQAS

Deloitte Equality Session

Join us in the Deloitte Digital Equality Lounge. This is a place to network with other professionals interested in equality, attend panel discussions on a variety of topics related to diversity and inclusion, or just relax in an inclusive space away from the bustle of the Expo floor.

Date: Open Tuesday - Thursday of Dreamforce for all full conference pass attendees

Time: All Day

Location: The Palace Hotel

[Picks from the Pack: Trailblazer Innovation] August 24, 2018

Featured Webinar: The Secret to an AMAZING Dreamforce Experience: Insider Tips Revealed

August 28 & September 11 @10am PT

Register here: https://attendee.gotowebinar.com/rt/9186388156736510979?source=PicksPack

WINTER ‘19 RELEASE – NEW RESOURCES

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-Release Notes

-Release Milestones

-Treasure Hunt!!

-Pro tip on preparing your sandboxes for the preview

-Give feedback on improved display density

DREAMFORCE ‘18 SPOTLIGHT

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-Get SMS updates and win prizes with #SuccessforAll

-Session Spotlight: Sandbox Testing Strategies

COMMUNITY HIGHLIGHTS

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-Lightning Lounge webinar recap: Business Value

-New Lightning Transition resource for Service Cloud

-August 2018 Tech Updates Deck

For more webinars & updates, get the Customer Success weekly wrap-up:

https://success.salesforce.com/0D53A00003nSrb5

@Lisa Mac @Kourtney Martin @Craig Hartman @Michael Guse 

@Jacinta Burke @Michael O'Connor @Joe Ryan @Molly Scholes 

#Picks from the Pack – Trailblazer Innovation

[Webinar recap]

How the City of Boston Is Improving its Neighborhoods with Salesforce, Faster

Featuring Live Demos from our Org Health Expert

Are you interested in learning more about how to increase customer engagement and decrease technical debt? 

Hear from @Matthew Rouser from the City of Boston's Department of Neighborhood Development used Salesforce to improve Boston's neighborhoods, and how he got there faster with the help of Premier Accelerators. His inspiring story features his roadmap to success, as well as tips and demos from org health expert, @Suzanne Zaleski, Principal Success Specialist at Salesforce. 

Learn: 

- How to increase community engagement 

- How to work smarter and more efficiently with vendors 

- How to decrease technical debt to reach your goals faster

Download the slide deck: https://success.salesforce.com/0693A000006ukix 

Interested in learning more about how one of our Success Plans can help you drive success like the City of Boston? Download our Premier brochure, or contact us to get started right away. 

~ Download our Premier Success brochure: https://sforce.co/2J1BZDU 

~ Contact Me about Premier Success: https://sforce.co/2sqLPZ8 

How Boston DND Is Improving Boston’s Neighborhoods with Salesforce Faster

**COMMUNITY NEWS FLASH: BLAZE IS IN THE HOUSE!!**

Did you know that there is an entire family of groups in the Trailblazer Community dedicated to your success? Even if you do, chances are you can't name them all - there's nearly 40! That's why I'm very excited to announce that BLAZE has now made her grand entrance here in the community to help guide you to our Community Ohana: a collection of official Salesforce-moderated groups focused around these key themes: Customer Success, Trailblazer Innovation and Technology & Products.

If you see Blaze in a group logo, that means it is part of the Customer Success Ohana and it is the BEST place to get resources, connect with experts, and ask questions.

We have also just launched a weekly newsletter, "Picks from the Pack" which will give you the latest updates, announcements, and resources shared in the Customer Success Ohana groups.  Click here to see the first issue: https://success.salesforce.com/0D53A00003Us42A.  

Your Next Steps: Explore and Join these Essential Groups:

Customer Success (formerly Premier Central)

Your home base for success resources. Learn all about the Success Cloud and how it can help you take your Salesforce implementation to the next level. Here, Blaze and our moderators act as a “concierge service” to guide you to other key groups and resources so you can find what you need faster.

Release Readiness Trailblazers and Lightning Now!

There is one clear path to driving continued innovation at your organization, and that is to transition to Lightning Experience as soon as possible, and roll out as many cool new features as possible three times a year. Required groups for all current and future Trailblazers!

Success With Products

Look for Blaze on the Featured Groups list and join all the product groups that interest you. Product groups are the best place to find the latest resources & events, connect with experts and engage in Q&A. The Success - Getting Started group is now known as “Sales Cloud - Getting Started” as it has a long tradition of guiding new Sales Cloud customers navigate through the new customer journey.

Success in your region and language

You'll also find Blaze guiding you to our global Ohana, where you can connect with experts in your time zone (EMEA and APAC) and language (French, German, Spanish, Portuguese, and Japanese).

We have more surprises in store as we begin to transform the community experience for our customer trailblazers, so stay tuned for more announcement to come! Let us know what you think of the new look!

#Wolfpack

Success Community Helping Our Own

Two of our Community Stars,

and the Owners of the Groups mentioned below to make sure all were ok with the idea. Many thanks to everyone for your support!

Here is the idea - we want to build and publish an e-book on Visual Flows that includes Business Cases, Instructions and Examples and would be published through

.

ALL proceeds collected would be donated to charity - no profit to us.

We are also going to engage additional Flow Experts such as

to help with the accuracy and completeness of content.

Regarding the Non-Profit aspect, we are seeking guidance from the

and the Salesforce Foundation Team on how to best set up so that we can direct the funds collected for use within the Success Community.

Since ALL proceeds collected from this and (hopefully) future eBooks will go directly into the fund, our intent is that the collected funds will be available for donation when Community Members suffer hardship.

As an example, this year, one of our Central Illinois User Group Leaders, Lori Moore, was tragically killed. A friend of Lori's set up a GoFundMe and we Chattered/Twittered, etc. so that folks throughout the Community (and many of our Employers including

) had an opportunity to Donate.

Our thought is that it would have been lovely if we had also had a Success Community Fund that could have made a donation to the GoFundMe for Lori's family, so that is what we are going to do for the future.

Stay tuned to this post for updates as we get closer to the publication date (our *goal* is to be published by Dreamforce)!