I have an LWR Build Your Own template and am trying to use the Record List component on the Case object List Page.
The Case List View has already been created and shared with Customer Portal users. I have also configured a Sharing Set, which allows the component to retrieve the Case records. Additionally, Read access has been granted to the Case object, and Field-Level Security (FLS) has been configured for the associated fields.
However, the Record List component does not display the Case record details for users with a Customer Community profile.
Has anyone encountered this issue?
Are there any additional configurations, permissions, or Experience Cloud settings required to make the Record List component work correctly for Customer Community users in an LWR site?
Hello @Richa Pandey
OWD for External needs to be Private, not Internal, in sharing settings
Once you have updated the OWD for external users for Case object, under quick find from setup, search for "Digital Experience" and you will see 'Settings' as an option in the search. The Sharing Sets are created from there by navigating to bottom of the settings page. You can see a section called 'Sharing Sets'
Sharing Sets are not permission sets. Permission sets provide object and field level visibility but sharing sets provides which records the portal user is going to see
