Hi,
we have been using the current email experience editor in Email Content now for about 2 years. Knowing that this editor is not being supported any more, we sometimes face now problems while trying to edit a two-column row layout, which is already previously added to the email. When this email is going to be edited newly, the different elements, whether it is rich text or image component, they are not editable. Most of the time it happens by the same user who previously has created that layout before. At the same time, when another user tries to do the same, it is possible. And eventhough the affected user logs himself out and deletes the cache, that does not help.
Do anyone have same issues- or even better, what helps?
BR
Mia
Hi Mia,
We have seen similar behaviour. Here are the most effective fixes and workarounds for this behaviour:
Clear Session Locks:
Have the user open another email record, enter the builder, click Save & Exit, then return. Lingering session tokens often cause user-specific locks.
Disable Browser Extensions:
Open the editor in an Incognito / Private window with extensions (especially ad blockers or Salesforce extensions) disabled, as they often block click events on nested layouts.
Reset Browser Zoom:
Set zoom strictly to 100% (Ctrl + 0 / Cmd + 0); display scaling frequently breaks click targets in multi-column rows.
Clone the Email:
Clone the affected Email Content record—this immediately clears corrupted layout DOM metadata and usually restores editability.
Verify CMS/File Access:
Ensure the user has contributor permissions to any Salesforce CMS workspace or Asset Library folder used by the images inside that row.
Thanks
Siva
