We are experiencing Activity timeline issues after the Winter 27 release in both Sales Cloud orgs and in platform org. User cannot view items in the timeline. Anyone else having issues?

Question

We are experiencing Activity timeline issues after the Winter 27 release in both Sales Cloud orgs and in platform org.  User cannot view items in the timeline. Anyone else having issues?

Keiji Otsubo · Answer

Hi ,

It appears there is a known issue regarding case objects.

https://help.salesforce.com/s/issue?id=a02g7000008VQKzAAO&title=activity-timeline-fails-to-load-for-users-lacking-read-access-to-the-case-object

We are experiencing Activity timeline issues after the Winter 27 release in both Sales Cloud orgs and in platform org. User cannot view items in the timeline. Anyone else having issues?

Sales Cloud

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