This stopped working as of 8/6/26 but was definitely working 2 weeks before. Anyone else experience this? They referenced this article; https://help.salesforce.com/s/articleView?language=en_US&id=release-notes.rn_sales_sales_engagement_on_core.htm&release=262&type=5.
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Hi, Right, its mentioned in the docs
"With this change, email engagement tracking now captures only the first and last engagement of each engagement type per email, rather than total engagement count"
Users experienced few changes in work queue such as shared below
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000pOkFp0AK