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I am looking to get a better understanding of how the consumption based billing model works in Salesforce, specifically regarding Flex Credits. 

 

Could anyone share a high level overview of how these credits are consumed? I am particularly interested in

  1. Which actions burn through these credits the fastest?
  2. How the multiplier system (rate cards) generally applies to different types of tasks.
  3. Any best practices for a team that is newly transitioning to a credit based model.

Thank you in advance!    

2 respostas
  1. 8 de out., 15:19

    can we get an updated version of this for Agentforce IT Service with AI Agents for Employees that included unmetered AI?  I have a customer asking what is unmetered, and when exactly would flex credits be needed.   

     

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