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Hello All,

 

We are using Javascript API to display visualisation in our application. I am facing an issue in which after a specific amount of idle time, around 30 mins, I see the error "unexpected server error" and Once i reload the page the error goes away. Looks like the server session times out at tableau server, however Is there a way I can handle it at the web application end and display some user friendly error like "Session Time out, Please click here to reload the page"

 

I understand we have a try / catch block to catch the exception, Is there some way where we can use this in the above scenario.

 

Any, help in this would be really appreciated. Thanks.

8 respostas
  1. 30 de jan. de 2020, 11:55

    Hi Pooja,

     

    Yes, thats correct.

     

    From what we found, the error we saw was when trusted ticket had expired and we tried to interact with the embeded dashboard. Implementing the above fixed the issue for us.

     

    Thanks

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