Hi, we are experiencing issues with service appointments that are "scheduled" changing from this status to "Dispatched" automatically without human action.
This happens when a resource complete a service appointment dispatched before the one changing on its own.
We don't want automatic statuses changes outside of our managed FSL flows.
Thank you in advance.
1 resposta
Hi @maxime woussen Could you check if Drip Feed dispatch is enabled in your org? (App Launcher -> Field Service Settings -> Dispatch -> Drip Feed), sample screenshot below. If enabled, you can turn it off to prevent auto-dispatch of the next appointment on completion on the previous one.
