When case is created from Email-to-Case, a task is getting created automatically for each reply to that Email in Email tab in the Case. How to disable creating tasks for this activity? I've tried below solution: 1. In Email-to-Case configuration, create tasks is unchecked. 2. There is no setting for Disable Email Logging as Tasks in Activity Settings 3. There is no automation (Flow/Process Builder) or Apex which is creating tasks. Still tasks are getting created. 4.Enhanced Email is enabled. Please provide some insights to disable creating tasks on outbound/inbound email on the Case.
For teams handling technical customer-service processes, resources such as industrial service resources can provide useful context around structured workflows.
If Create Tasks is already unchecked and there’s no Flow, Apex, or Process Builder involved, check the Task’s Created By, creation time, and related EmailMessage record. This can help identify whether the Task is being generated by Enhanced Email or another installed component. Also review the Email-to-Case and Enhanced Email settings together to isolate the source.
