My client has a legal and HR requirement to bypass displaying the SMS user's first and last name upon sending the initial SMS message. How can this be done? We have searched for that and done some prototyping and it seems that the message is locked down
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@Shawn Jensen with the Spring '26 release you can switch it from User Name to Company Name: https://help.salesforce.com/s/articleView?id=release-notes.rn_business_initiated_privacy.htm&release=260&type=5
