Hello
We are looking to implement Embedded chat on a local site so that we can test out a new MIAW implementation.
I have provided the code snippet from the Embedded Chat Deployment to our front end team (which works successfully when internally testing in the pre-provided visualforce test page) but on trying to initiate the chat from external test site, they are receiving an error as follows:
[EmbeddedServiceBootstrap] Attempted to initialize bootstrap multiple times
oa @ bootstrap.min.js:28
h @ bootstrap.min.js:30
(anonymous) @ bootstrap.min.js:182
initEmbeddedMessaging @ webchat.html:11
onclick @ webchat.html:28
I am looking for just a bit of guidance where I may point my web team to troubleshoot this issue. Is this error message a "common" thing that might point to salesforce config. Or would it be more a front end technical error.
Really just looking for guidance or where I might look to troubleshoot this issue when I don't know about front end stuff and they don't know about Salesforce. Any help appreciated! Thanks
Niall
#Service Cloud
Checking back through our documentation - I can see that we did receive the same error you have detailed. However, we were receiving the error 100% of the time - though you have reported to be inconsistent, so I am not sure if the same issue will resolve.
We made 2 changes at the same time and resolved the error so I also could not be confident if 1 of these changes would have resolved or it needed both changes.
Change 1We had originally added the salesforce provided script in the head tag instead of the body tag. The script has now been moved into the body tag.
Change 2We needed to add the site domain into the "Trusted URL" option within setup menu. After adding the URL, it was essential that we needed to set the "frame-src" checkbox option to "true"
I am not very confident in this area of front end setup, so I really hope this can help solve your issue!
